Frequently Asked Questions about Watermill Express
Q: Do you deliver water?
No, customers save money by using their own clean containers and filling up themselves.
We don’t have delivery trucks or middlemen, we pass the savings on to our customers.
Reusing your own clean containers helps reduce single-use plastic pollution.
Q: Do you remove fluoride from the water source?
Yes, our 12-Step Water Perfection™ Program effectively treats fluoride.
Q: How to I report malfunctions?
Call us toll-free 1-800-487-9643
Our Customer Service line is available Monday – Friday from 8 AM – 5 PM MST
Q: What are your hours?
Our units are open 24 hours, 7 days a week, 365 days a year.
Q: How does your water compare with distilled water?
Distilled water goes through a different purification process than Watermill Express. The process of distillation removes all minerals. We leave in some minerals for taste. Our water works for all household needs including irons and humidifiers.